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MISSION
STATEMENT
THE MIAMI COUNTY COMMUNICATION CENTER IS COMMITTED TO
ASSURING THE SECURITY AND SAFETY OF THE COMMUNITY BY PROVIDING RELIABLE,
EFFICIENT, AND ACCURATE EMERGENCY AND NON-EMERGENCY COMMUNICATIONS SERVICES TO
THE PUBLIC SAFETY AGENCIES AND THE CITIZENS OF MIAMI COUNTY.
HISTORY
The Miami County
Communication Center (MCCC) was opened in December 1989, AND HAS BEEN providing
continuous consolidated emergency dispatch services for Police, Fire, and EMS agencies in Miami
County. In addition to housing the emergency dispatcher center, the MCCC also
serves as a public service educational facility, the base of operations for the
Miami County Emergency Management Agency (EMA), THE MIAMI COUNTY LOCAL EMERGENCY
PLANNING COMMITTEE (LEPC), and the Miami
County Emergency Operations Center (EOC).
The Miami Communication Center is a multiple role
public service organization:
The answering point for all 9-1-1 wireline/wireless calls
originating in Miami
County.
o 407
square mile geographical area.
o 101,000
customer service population
An answering point for non 9-1-1 (assistance calls).
Police, Fire, Emergency Medical Services (EMS), and Emergency Medical Helicopter Dispatch.
Emergency Medical Dispatch (pre-arrival first
aid assistance, and instruction).
Host agency for the Miami County Emergency
Management Agency.
o Miami County Emergency Operations Center
Host agency for the Miami County Local Emergency
Planning Committee.
IN 2005, THE MCCCS 9-1-1
TELECOMMUNICATORS RESPONDED TO OVER 81,000 9-1-1CALLS, RESULTING IN OVER
223,000 CALLS
FOR SERVICE FOR THE CITIZENS OF MIAMI COUNTY.
STRATEGIC DIRECTION
THE FOLLOWING OPERATIONAL OBJECTIVES
HELP DEFINE AND GUIDE THE STRATEGIC DIRECTION OF THE MIAMI COUNTY
COMMUNICATION CENTER.
- ENHANCE BOTH INTERNAL AND EXTERNAL
COMMUNICATIONS.
- IDENTIFY ADDITIONAL FUNDING SOURCES AND
OPPORTUNITIES.
- STREAMLINE ORGANIZATIONAL SYSTEMS TO ENSURE
MAXIMUM UTILIZATION OF AVAILABLE RESOURCES.
- INCREASE EMPLOYEE EMPOWERMENT, OWNERSHIP AND
PARTICIPATION IN THE FUTURE DIRECTION OF THE ORGANIZATION.
- DEVELOP EFFECTIVE OPERATIONAL PROCEDURES IN
COMPLIANCE WITH INDUSTRY AND APCO STANDARDS.
- UTILIZE APPROPRIATE AND APPLICABLE TRAINING
OPPORTUNITIES FOR EMPLOYEES.
- IMPROVE THE KNOWLEDGE, SKILL AND ABILITIES OF ALL
SUPERVISORY STAFF BY INSTITUTING MANDATORY TRAINING AND CERTIFICATION FROM
THE APCO INSTITUTE.
- FOCUS ON THE IDENTIFICATION AND EXPLOITATION OF
EMERGING TECHNOLOGY.
- REVIEW, REFINE, AND MODIFY ORGANIZATIONAL
PRIORITIES IN RESPONSE TO CHANGING NEEDS AND RESOURCES.
- IMPROVE COOPERATION, COLLABORATION, AND
COORDINATION AMONG ALL STAKEHOLDERS.
- EXPLORE FEASIBILITY OF EXPANDING OUR SERVICE
DELIVERY TO ADJACENT COMMUNITIES/REGIONS.
- ENHANCE MANAGEMENT AND LABOR RELATIONS.
- IMPLEMENT AN EFFECTIVE RECRUITMENT PLAN TO
ATTRACT QUALIFIED CANDIDATES.
- IMPROVE ORGANIZATIONAL FLEXIBILITY TO BETTER
SERVE THE CHANGING NEEDS OF OUR CUSTOMERS.
- ACHIEVE AND MAINTAIN CALEA/APCO CERTIFICATION FOR
COMMUNICATIONS CENTERS.
- MAXIMIZE EMPLOYEE POTENTIAL BY MAINTAINING AN
ENERGETIC WORK ENVIRONMENT.
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